Information for First Time Customers
Adding Items to Your Cart
Pre-orders
Removing Items from Your Cart
Updating Order Quantities in Your Cart
Delivery Costs
Payment
Cancelled items & voided orders
Backorders
Splitting Orders
"Are all the items featured on this website available at JB Hi-Fi stores?"
"Why do prices differ between your website and your stores?"
We have attempted to make the placing of orders as easy as possible, but if you have difficulty with any of the steps involved check these help pages, or email us for help:
- • Locate an item to purchase using our search or browse facilities.
- • Click on the "Add to cart" button.
- • Continue to add more titles as desired.
- • When you are ready to place your order, click on the "View Cart" link (top left of page).
- • Check and edit the contents of your cart as required then click on the "Secure Checkout" button.
- • Login to your customer account, or create a new customer account if you don't already have one. (If you create a new account, you may need to click on the "View Cart" again and proceed from there once you have set up your new account).
- • Complete delivery address details for your order.
- • Complete payment details. We accept Visa or Mastercard credit cards. We do not accept payment by cheque or direct credit at this time – details here.
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• Done!
Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us of any mistakes as soon as possible. If you wish to cancel an order, you must inform us before 9.00am the next business day.
**PLEASE NOTE, rather than charging you for purchases when you place your order, the JB Hi-Fi Online website places a temoporary hold on credit card funds, which automatically expires after 5 business days. Your credit card will only be debited when your order is ready to dispatch.
The JB Hi-Fi website does not hold any stock on-hand - all ordered items are provided by suppliers on demand. The stated availability of an item takes into account the time taken to receive the item from the supplier. On occasion, suppliers are unable to fulfil your order. Should this occur, we will inform you as soon as possible.
Dispatching Orders
Once ordered items are received from suppliers and your order is ready to dispatch, we will process the purchase on your credit card, then pack and dispatch your order.
All Australian deliveries are shipped by Australian Post. You can track your package by clicking on the "Check Order" link at the top of the page.
All international orders are sent by Airmail. Refer to our shipping and delivery help pages for more information on international orders.
If you want to purchase an item, you need to add that item to your cart before going through the secure check out process.
- • Locate the item by using our search or browse facilities
- • Click on an item to view its details
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• Click on the "Add to cart" button
If you experience difficulties, ensure that your web browser will accept cookies - our website makes extensive use of cookies. Check your browser documentation for more information.
As freight is charged by weight the freight costs will be split across your pre-order item and the balance of your order - therefore it may appear that you have been charged a higher freight for the pre-order item than you should: however once the balance of the order is shipped it will even out to the correct freight across ALL items on the order.
Pre-order items can also be added to your wish list.
All our normal Terms & Conditionsapply for pre-orders.
- • Ensure you are in your cart - click on the "View Cart" link (top left of page)
- • Locate the item you want to remove
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• Click on the "REMOVE" link at the end of the item's row
The item will be removed from the cart, and the cart value will be automatically recalculated.
UPDATING ORDER QUANTITIES IN YOUR CART
- • Ensure you are in your cart - click on the "View Cart" link (top left of page)
- • Locate the item whose quantity you want to modify
- • Enter the number of copies you require in the QTY field.
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• Click on the "Recalculate quantities" button.
The cart will recalculate the quantities and cart value to reflect your changes. Setting the quantity to "0" will remove the item from your cart. You can change the quantities up and down, as required - the cart will automatically adjust to reflect any changes. -
Delivery costs are dependent on where the order is to be delivered. You can receive delivery cost estimation in the Cart - just select the country to which the order will be delivered from the dropdown list and an estimated delivery cost will be calculated. Shipping costs for orders can be viewed here. Deliveries within Australia are sent via Australia Post. Deliveries outside of Australia are sent via AirPost.
We only accept payment by credit card at this time – we accept Visa or Mastercard. JB Hi-Fi uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure any sensitive information passing over the internet during transactions is secure.
JB Hi-Fi Online does not charge you for your order up front – we only credit your account once your order leaves our warehouse. Your money is, however, put on hold through your bank but does not attract interest until the transaction is made. Checking your bank statement online will show this money being placed ‘on hold’, but unless there is a reference number attached to it the money has not actually been debited to your account. If, for whatever reason, your order is cancelled / unable to be delivered the bank frees up the pending transaction money – this may take up to 5 working days (please check with your bank if you need confirmation on how many days as this varies from bank to bank).
CANCELLED ITEMS & VOIDED ORDERS
Refer to our Terms & Conditions regarding responsibility for unavailable items or cancelled orders.
JB Hi-Fi website does not hold any stock - all product is ordered from the supplier on demand. From time to time suppliers will inform us that they are no longer able to supply an ordered item. Should this occur, you will be informed as soon as possible via email, and the item will be removed from your order. Order will be voided if they contain only deleted items, and customers informed as soon as possible via email. No refund is required as payment is not processed until items are ready to dispatch.
JB Hi-Fi website does not hold any stock - all product is ordered from the supplier on demand. In general, all product on this website is usually available from suppliers within the time indicated with the title details.
From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise your order will be dispatched as soon as the items are available.
Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email uswith your order number and cancellation request.
We only ship orders when all items on the order are available to dispatch.
For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 10 business days. This order will be shipped when both item A and B are ready to ship, and is estimated to be around 10 business days.
However, customers can choose to split orders when items are available to ship. To use this option, login then click on the 'Check Order' link at the top of the page. Click on the order you wish to split. If there are items available to ship you will see a blue box at the top of the page with in instructions on how to split that order. Additional charges will be quoted during the split process so you are aware of the charges prior to completing the order split.
You can view your order history, and the status of current orders, by clicking on the "Check Order" link at the top of this web page. You will be redirected to login if you are not already. Once logged in, a list of all your current and previous orders will be listed. Click on an order to see the individual order details.
"ARE ALL THE ITEMS FEATURED ON THIS WEBSITE AVAILABLE AT JB HI-FI STORES?"
While JB Hi-Fi stores carry large inventories to provide customers with a wide selection, it is not practical to hold copies of all the items available on this website.
If you prefer to purchase a product instore, call the store first to establish whether the item is available. If not, it is likely the store will be able to Special Order the item for you. Store contact details are available here.
"WHY DO PRICES DIFFER BETWEEN YOUR WEBSITE AND YOUR STORES?"
Wherever possible, prices in store and on the website will be the same. However, price variations between the website and stores, and between stores themselves, will occur when different suppliers are used for the same item, or when import titles are purchased at different times - exchange rate movements have can impact on the price of products that JB Hi-Fi import.
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