"Pick-Up In-Store" FAQ
Q. What is JB Hi-Fi's new "Pick-Up In-Store" option?
Q. What will I need in order to collect my order from my nominated JB Hi-Fi Store?
Q. What are the differences between "Same Day" and "Next Day" pick-up options?
Q. From where inside a JB store do I pick-up my order?
Q. What if I want to change the nominated Pick-Up store for my item?
Q. What if I want to change my Pick-Up order to Home Delivery? Or vice versa?
Q. From where inside a JB store do I pick-up my order?
Q. What if I want to change the nominated Pick-Up store for my item?
Q. What if I want to change my Pick-Up order to Home Delivery? Or vice versa?
Q. Can I buy a CD/DVD/Blu-Ray/Game and pick it up in-store?
Q. What if the store sells out of my item after I place my order?
Q. What is JB Hi-Fi's new "Pick-Up In-Store" option?
Q. What if the store sells out of my item after I place my order?
Q. What is JB Hi-Fi's new "Pick-Up In-Store" option?
A. Pick-up In-store is a new opportunity to place an order on our website with the convenience of collecting it at a store and time that's suitable for you. Your goods are reserved and paid for by the time you arrive so all you need do is collect and go.
Q. What will I need in order to collect my order from my nominated JB Hi-Fi Store?
A. Goods will not be available for collection until you receive the “Your Pick-Up Order is now ready for collection!” email. You will need your online order number (or just print out of your collection email) and valid photo ID (passport, drivers license or Keypass) to collect the goods from store. If the order was paid for with credit card, this card will also need to be sighted.
Q. Do I need to collect the Pick-Up order personally?
A. Yes, We only allow JB Hi-Fi Online account-holders to collect Pick-Up orders from store. Unfortunately, at the present time you cannot nominate someone else to collect it for you. When in-store, your valid photo ID (passport, drivers license or Keypass) will be checked and must match the billing/delivery address details of the order. We will also check that your signature matches the signature on any payment card used to pay for the goods.
A. Yes, We only allow JB Hi-Fi Online account-holders to collect Pick-Up orders from store. Unfortunately, at the present time you cannot nominate someone else to collect it for you. When in-store, your valid photo ID (passport, drivers license or Keypass) will be checked and must match the billing/delivery address details of the order. We will also check that your signature matches the signature on any payment card used to pay for the goods.
Same Day (Before 3pm)
Offered on Consumer Electronics products and In Stock CDs/DVDs/BDs and Gaming products
• If the item is ordered before 3pm on a business day, it should be ready for collection the same day
• If the item is ordered after 3pm on a business day, it should be ready for collection the next business day
• If the item is ordered on a weekend, it should be ready for collection the next business day
2-5 Days
Offered only on Consumer Electronics products
• If the item is ordered before 3pm on a business day, it should be ready for collection within 2-5 business days
• If the item is ordered after 3pm on a business day, it should be ready for collection within 2-5 business days
• If the item is ordered on a weekend, it should be ready for collection within 2-5 business days
Offered on Consumer Electronics products and In Stock CDs/DVDs/BDs and Gaming products
• If the item is ordered before 3pm on a business day, it should be ready for collection the same day
• If the item is ordered after 3pm on a business day, it should be ready for collection the next business day
• If the item is ordered on a weekend, it should be ready for collection the next business day
2-5 Days
Offered only on Consumer Electronics products
• If the item is ordered before 3pm on a business day, it should be ready for collection within 2-5 business days
• If the item is ordered after 3pm on a business day, it should be ready for collection within 2-5 business days
• If the item is ordered on a weekend, it should be ready for collection within 2-5 business days
Q. From where inside a JB store do I pick-up my order?
A. We have nominated "Online Pick-Up Points" within each JB Hi-Fi store. If you cannot locate one, please approach a JB Hi-Fi Team Member when you enter the store and they will assist you further.
Q. What if I want to change the nominated Pick-Up store for my item?
A. Please contact us via our customer service form HERE as soon as you can and we will check the store stock availability for you.
Q. What if I want to change my Pick-Up order to Home Delivery? Or vice versa?
A. To change a Pick-up to Home Delivery, simply contact us via our customer service form HERE and we'll sort it for you. Unfortunately we can't change a Home Delivery order to Pick-Up. But you can cancel the order and place a new one.
Q. Can I buy something for someone in another state/area to collect?
A. Yes, you can change the collector's details via the pop-up during order placement. Please note the collector will also need to provide valid ID during store collection. Please ensure you enter their details accurately during checkout.
Q. Can I change the nominated collector of the Pick-Up order?
A. Yes, you can change the collector's details via the pop-up during order placement. Please note the collector will also need to provide valid ID during store collection. Please ensure you enter their details accurately during checkout.
Q. How can I cancel a Pick-Up In-Store order?
A. Please send us an email ASAP to order-cancel@jbhifionline.com.au
Q. What if the prices drops on the item I have ordered before I pick-up my purchase?
A. The store will either organise a store credit, goods to the value of the difference, or a refund for you, when you collect your goods in-store. You will always pay the lowest price.
Q. What if I change my mind in-store and wish to buy something else?
A. Please advise store staff when you’re at the online collection counter. They’ll reverse your online sale and ensure your receipts match the correct products.
Q. Can I buy a CD/DVD/Blu-Ray/Game and pick it up in-store?
A. Yes. We now offer a Pick-Up In-Store service for "In Stock" CD/DVD/BD/game titles. If the title is listed without a Pick-Up In-Store icon, it can only be Home Delivered.
Q. What if the store is actually out of stock out of my item after I place my order?
A. If the store cannot confirm stock availability at your preferred Pick-Up location, they will call you and offer the following solutions:
(a) Arrange item transfer from another store
(b) Arrange for the order to be picked up from another store
(c) Arrange free delivery from another store
(d) Offer you a different item that will satisfy your requirements
If you have any other queries about Pick-Up In-Store, you can email us via our CONTACT FORM
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