HELP – Returns, Repairs and Refunds
Understanding your Rights Under Australian Consumer Law for Consumer Electronic Devices and Home Entertainment Products
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do and services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called “Consumer Guarantees”.
This Law says that these rights cannot be excluded. You are entitled to a replacement or refund for a “major failure” if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a “major failure”. Consumer Guarantees have no set time limit – depending upon the price and quality of goods, consumers may be entitled to a remedy after any manufacturer’s warranty or extended warranty has expired.
For JB Hi-Fi’s comprehensive Warranty and Refund Policy guide please click here.
Additional Information for products purchased from JB Hi-Fi online
If you have purchased a product online from JB Hi-Fi and the product is faulty, or you wish to return it for any other reason, JB Hi-Fi’s Warranty and Refund Policy guide will apply.
You can visit your nearest JB Hi-Fi store for a remedy or, if you are not able to do this, you can contact orders@jbhifionline.com.au. If you visit a JB Hi-Fi store please remember to take your proof of purchase.
