HELP – Returns
Returns Policy
Refunds
Packaging & Postage
The JB Hi-Fi website will accept returns for the following:
- • Goods damaged or faulty prior to delivery
- • Goods supplied incorrectly
- • Goods that vary from their description on the website
JB Hi-Fi will use its best endeavours to repair or replace any faulty Goods, or Goods damaged prior to delivery. Damaged or faulty Goods will be repaired or replaced (at the discretion of JB Hi-Fi) or where repair or replacement of damaged or faulty Goods is not possible (in the opinion of JB Hi-Fi) a full refund will be issued for the value of the damaged or faulty Goods. All damaged and faulty goods must be returned to JB Hi-Fi.
Any returning items are shipped at the owners risk and JB Hi-Fi will not take responsibility for any lost or damaged items.
Please contact orders@jbhifionline.com.auif you wish to return an order. You will receive instructions on how to return orders, and a Return Authority number that must accompany any returns.
REFUNDS
Whenever possible, JB Hi-Fi website will repair or replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.
Postage costs will be covered by our Paid Return Postage service. Returned orders should be returned in the original packaging.
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