General Information
Pick-Up In-Store
Shipping Charges
Backorders
Splitting Orders
International Orders & Shipping Rates
Damaged Deliveries or Incorrect Items
"How Long Will It Take for My Order To Arrive?"
"In Stock / Ready to Ship" Items
If your item(s) are all marked 'IN STOCK' at time of ordering, they should leave our warehouse in 1-2 business days. Please then allow for standard Australia Post delivery times from Melbourne. Delays may occur around Christmas, Easter and public holidays.
"Order Now / On Order" Items
If your item is marked "ORDER NOW " at the time of ordering and “ON ORDER” on your confirmation email, it will need to be ordered directly from supplier. Most local suppliers deliver to us within 4 business days. Smaller suppliers can take 1-2 weeks and import items can take up to 12 weeks. Once arrived, we will aim to have your item picked and packed within 1-2 business days. You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times from Melbourne. Delays may occur around Christmas, Easter and public holidays.
Please be aware that we only ship orders when all items on the order are available to dispatch.
Where there has been a significant delay in supplying outstanding items, we may split orders and dispatch available items at no extra cost.
In Stock and Ready to Ship Items
If your item is marked “In Stock and Ready to Ship” at time of ordering, we will aim to have it picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow another 2-5 business days for metro courier delivery and 3-7 days for regional areas. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Order Now Items
If your item is marked “Order Now” at the time of ordering, it will need to be ordered directly from supplier or transferred from a JB store. This will take 1- 4 business days. Once arrived, we will aim to have your item picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow another 2-5 business days for metro courier delivery and 3-7 days for regional areas. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
For large screen television deliveries to metropolitan addresses, we utilise point-to-point couriers.
Missed Deliveries
For standard CE items, we will arrange delivery via a national courier network. If the customer is absent at the time of delivery, items will be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details.
Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by light aircraft or boat. If an order is too large for a light aircraft we will offer free shipping within metro areas to the customers choice of shipping or barge company. Transport from that point to the destination would need to be arranged by the customer at their own expense. For more information on which areas this includes please call customer service on 1300 665 425.
PICK-UP IN-STORE
CD/DVD/BD/Games Titles
Currently we only offer these titles for Home Delivery. We plan to include them in our Pick-Up In-Store range in future.
Consumer Electronics Products
Customers can now elect to pick-up their electronics purchase from JB Hi-Fi stores. Browse and select your item via our online store and choose a convenient location from which to collect your order. Two pick-up options are available, and are based on stock levels at our stores.
SAME DAY (Before 3pm)
• If the item is ordered before 3pm, it should be ready for collection the same day
• If the item is ordered after 3pm, it should be ready for collection the next day
• Items can be picked up only after you have received an email confirming that the stock is available for pickup. Please take this email and photo ID with you when picking up your order
NEXT DAY
• If the item is ordered before 3pm on a business day, it should be ready for collection the next business day
• If the item is ordered after 3pm on a business day, it should be ready for collection the business day after next (ie two business days)
• If the item is ordered on a weekend, it should be ready for collection within two business days
• Items can be picked up only after you have received an email confirming that the stock is available for pickup. Please take this email and photo ID with you when picking up your order
For full information on Pick-Up In-Store, please see our FAQ HERE!
JB Hi-Fi is pleased to offer free delivery on many items. These are specifically marked as “Free Delivery” on our website.
CD / DVD / Game Orders
For consumer electronics orders, items are sourced from supplier stores across Australia and availability will be indicated on our website. Sometimes, items may be in-stock in some states but not others and we will indicate this where possible. For out of stock items, they will be back ordered and we will endeavour to give customers an ETA before we finalise their order. Please note that ETAs are based on manufacturer shipping times and can be subject to change.
CD / DVD / Game Orders
CD / DVD / Game Orders
Consumer Electronics Orders
Consumer Electronics Products
Most CE products are covered by a minimum 12 month manufacturer’s warranty. If you have a problem with your product within this period, we will assist with further details for repair/replacement. If an extended warranty has been purchased and there is a problem with the product within this period, please contact JB Hifi’s warranty provider on 1800 621 761.
Please note, we do not allow international shipping of CE products at the present time. All products must be delivered to an Australian address.
For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 10 business days. This order will be shipped when both item A and B are ready to ship, and is estimated to be around 10 business days.
Customers can choose to split their orders so available stock ships immediately. They will need to send this request via email and extra delivery fees may apply.
Occasionally, JB Hifi may elect to split customer orders to free up warehouse space. Customers will be advised of the split item dispatch via email. In these cases, any extra delivery fees will be covered by JB Hifi.
Please note, our "Free Freight" promotion does not extend to international orders.
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If your item is marked “In Stock and Ready to Ship” at time of ordering, we will aim to have it picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times from Melbourne. Delays may occur around Christmas, Easter and public holidays.
Order Now Items
If your item is marked “Order Now” at the time of ordering, it will need to be ordered directly from supplier. Most local suppliers deliver to us within 4 business days. Smaller suppliers can take 1-2 weeks and import items can take up to 12 weeks. Once arrived, we will aim to have your item picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times from Melbourne. Delays may occur around Christmas, Easter and public holidays.
International
The delivery dates shown above are an estimate only. We do all we can to ensure delivery within above estimates but factors such as public holidays and peak delivery times may not allow this to be always possible. If your item has not arrived within estimated date please check with your local post office or alternatively contact us on orders@jbhifionline.com.au
Note: we must let 10 business days pass (from time of “Order Dispatched” email) before we can lodge a lost package claim with Australia Post. Before you contact our support team, please check with your local post office.
Order Now Items
