JB HI-FI ONLINE CONTACT INFORMATION
WHERE IS MY ORDER?
Currently most in-stock orders are received within 5 business days. If you have an enquiry regarding a delayed or missing order outside this timeframe you can now have your nearest store attend to your issue quickly.
Go to our CONTACT FORM and select the "Where is my online order?" option. Complete the action form and your nominated store will respond.
Your nearest store is able to ensure that any delayed goods or missing orders can be addressed accordingly by even providing for instore pickup or emergency despatch from store. Your nearest store can also deal with any delivery errors and organise refunds and exchanges just like with any normal store purchase from any JB Hi-Fi store.
In order for us to allocate and prioritise any other enquiries we recommend that you also go to our CONTACT FORM and select the appropriate query or feedback option.
If your order is yet to ship, in most cases we can cancel it for you. Please click HERE to request a cancellation and don't forget to include your order number.
CHANGES OF ADDRESS
Delivery addresses can not be altered once your order has been submitted. Please cancel your order (above) and wait for your cancellation confirmation. Afterwards you can create a new order with the correct address details.PICK-UP IN-STORE ENQUIRIESSpend $100 of more in one transaction Online with JB Hi-Fi using your MasterCard and receive a Bonus $30 JB Hi-Fi eGift Card. MasterCard must be registered in customer's own name. Offer not valid for any pre-orders of any kind. Offer valid between 20th December 2013 and 31st December 2013 or when eGift card stock is exhausted. Offer open only to Australian residents. For full terms and conditions click here. To view the promotion FAQs click here.
Please click HERE for full details of our new "Pick-up In-Store" collection service.
JB HI-FI STORE ENQUIRIES
If your enquiry relates to in-store information or purchases, click here to view a list of our stores for contact details.
JB HI-FI GIFT CARDS
JB Gift Cards can be redeemed online or in-store and are available to order HERE!
For quick answers to your question, please use the information provided below.
Information for first time customers
Adding items to your cart
Removing items from your cart
Updating order quantities in your cart
Buying gift cards
Redeeming gift cards online
Redeeming gift cards in-store
Getting started with searches
International orders and shipping rates
WISH LISTGeneral information
View your Wish List